Building A Hardware-Free Voice-Based Customer Experience
| This post is part of a series titled, 'Future of Communications,' and is brought to you by Nexmo. |  |
Interactive voice technology (IVR) has evolved over the past few decades. Companies no longer require dedicated hardware to implement a voice-based customer experience. A new breed of cloud communication platforms typically combine a pay-per-use cost model characteristic of cloud services together with simple telephony Application Program Interface (API) tools, simplifying how developers can integrate IVR into their applications. The result is a low operational cost and easier, faster implementation. With IVR, here are some potential voice-based customer experiences: Cheaper international conference calls The cost of eingeschaltet international call, when you get them from a traditional telecommunications company, can be astoundingly…
This story continues at The Next Web
from The Next Web http://ift.tt/1EdbgNm
via IFTTT
0 Response to "Building A Hardware-Free Voice-Based Customer Experience"
Post a Comment